1. Where we ship
We currently ship across India only. Orders are dispatched from our production facility in India to the address entered at checkout.
2. Shipping charges
- Flat rate of ₹99 on all orders.
- Free shipping on orders with a subtotal of ₹1,999 or more.
- The exact shipping charge is shown in your cart and again on the checkout page before payment. There are no charges added after payment.
- Shipping charges are not refunded when an item is returned after delivery, on either prepaid or cash-on-delivery orders. They are refunded in full where the order is cancelled before dispatch, refused at the door, or arrives faulty.
3. Dispatch and delivery times
Our pieces are made to order rather than picked from bulk stock, so production time is included in the timeline below.
- Dispatch: 3–5 business days from the date payment is confirmed.
- In transit: 4–8 business days after dispatch, depending on your location.
These are business days and exclude Sundays and public holidays. Delivery to remote PIN codes, and delivery during festive periods or adverse weather, may take longer.
4. Tracking
Once your order is dispatched, we email the tracking details to the address you provided at checkout. If you have not received tracking details within 3–5 business days of ordering, please contact us at hello@distortd.co with your order number.
5. Incorrect addresses and failed delivery
Please check your shipping address and phone number carefully before paying. We are not able to redirect a parcel once it has been dispatched.
- If a parcel is returned to us because the address was incomplete or incorrect, or because nobody was available across repeated delivery attempts, we can re-ship it once you pay the shipping charge again, or refund the order value less the original shipping charge.
- Deliberately refusing a parcel at the door is different and is treated as a cancellation: it is refunded in full, shipping included. See our Cancellation Policy.
6. Damaged or missing parcels
If your parcel arrives damaged or tampered with, please refuse delivery at the door and tell us within 15 days. See our Refund Policy for how we resolve damaged, defective, and incorrect items.
7. Contact
For anything related to shipping, write to hello@distortd.co or use the contact page.